Mr. Collins was my sales advisor he provided me with excellent service Sales Representative. I did take my car back to Penske because when I came home with the car on Friday June 7, 2013 I notice several spots on the car seem as thou it was a defect with the paint on the car spots on hood and trunk rear window outside mirror, rear drivers side bottom of rubber bumper had a deep scratch, floor in rear of the car had some white stuff on floor. I call Mr. Collins and advised him of the defects I see he told me I could bring car in at 10:00 on Monday he would take care of the problems he sent the car to be detail but spots was still seen. Mr. Collins talk to a manager who can out to see. Then Mr. Collins said that I would have to bring car back and live it for a day to be color sand and wax for spots they would prove me with a car for the day. I will bring car in on June 19, 2013 and leave it. I am satisfied how the company handle the problemm at the moment but I will have to see the car after they fix the problems to give rating of the car I received. Too make sure this is not a temporary fix or will it be a recurring problem. Read More >>

You were busy that Friday morning. Never the less, once I was seen the service was great. Read More >>

Mike palmer continues to be very attentive and caring. Knows his cars very well and is personable Read More >>

Mike was Service Advisor. Took my Terrain in for oil change and possible transmission fluid change. Mike was very friendly, courteous and quite knowledgeable. Also provided a loaner car...nice! Overall, another great Penske Experience! -Doug Stewart Read More >>

Great service. I would highly to recommend this Dealer service to all my friends. THANK YOU!!! Read More >>

We brought the SRX down for the first oil change and tire rotation. Easy in and easy out, nice folks to handle the work and a nice shuttle ride home when I dropped it off. Real nice to do business with the Penske Team. Thanks from all of us. Read More >>

Came in for a routine oil change Read More >>

I have been in twice before with a problem that I have consistently had concerning the drivers door. 75% of the time I have had to use the manual lever to open the door instead of the button. Another problem recently started happening with this door, prompting me to bring it back. This time I had Mike Palmer in service write it up. I told him of my past problems & he assured me he would find out what was going on. He was a man of his word, it was a $15.00 door switch that no one else was able to find. He also found another problem with the motor mounts that I will have fixed in the future. I think Mike did a good job of taking care of me. The car is an 3004 XLR. Thanks to Mike I will be back. Read More >>

2005 CTS Read More >>

I bought my 2005 Cadillac CTS at Carmax, and like always they never have appointments available to check my car for over a week from when I call. It was extremely important that I get my car checked because the brakes didn't work and I hit a parked car. I called Mike Palmer and he scheduled me for the next day. Mike was awesome! Read More >>